Recently, I left my brand new-Christmas lunch box on the Dash F bus. I was on a call with a colleague, and jumped off the bus, leaving it behind, in all it’s splendor on the seat and didn’t realize I’d even lost it until I was leaving the credit union after ordering my widow checks and didn’t have it. I stopped and cursed my luck before continuing back to my office. No lunch box. No lunch. What a terrible way to start the day.
First, you have to know why I became unhinged at losing what others might consider to be a trifle. Over the years I’ve worked at USC, fifteen this January, I’ve received many monogrammed gifts – scarf, hat, umbrella, drink tumblers, coffee mugs, water bottle. I’ve used the heck out of all of these losing the water bottle just last fall in a moment of forgetfulness after a safety training. But this lunch box and its contents was truly special, featuring many more monograms than any self-respecting faculty member deserves.
Ridiculously fabulous, right? And just in keeping with the new president’s sustainability measures.
How is all that branded swag sustainable, asked my very inquisitive friend, Bob in New York.
E: We stop using straws and plastic silverware. My helpful suggestion was to never serve bottled water again, because a few years ago they gave us all water bottles. I am, of course, on my fourth since then, but the habit stuck.
Which habit, you might be asking yourself about now. The habit of not using plastic water bottles? Or the one of buying sustainable products over and over….. I can’t honestly answer that question without blushing considerably.
My friend Susan had already started shopping for a replacement lunch box for me. Where i saw a loss, she saw an opportunity….
I left my lunch bag on the Dash bus once years ago, so I knew they had a lost and found, and walked back to my office not too worried that I’d be able to get it back.
Others of us lucky to have received this gift have lost theirs, too. But I can hardly compete with my colleague Luis, who lost his in an episode worthy of Live PD, or Cops – blame someone else for ransacking his car or burgling his apartment to lose his – way better story; it’s hard to compete with his story of loss. He’s a playwright for Christ’s sake.
Back in my office, I called the Dash office number on their website. I listened to an endless loop of muzak underscoring the announcement, “You’re Number One in line, ” punctuated with “Hi! Your call matters to us, thank you for your patience!” After about five minutes of listening to this hellish loop, I began muttering back at the speaker phone on my desk, “I guess my call doesn’t much matter considering I’ve been listening to this dreck for ten minutes,” Hannah snickering in the background. You know when there’s a particularly real sounding phone interruption that actually sounds like someone has picked up the phone and you might end up talking to a LIVE HUMAN BEING? That’s what the above punctuation “Hi! Your call matters to us…” sounded like. It got me every time. Like two dozen times.
It’s lunchtime, said Hannah wearily, though it was really only 11:45, and it was her polite way of saying, Let it Go, Els.
So I hung up. Tried again at 3:30, 4:30; same thing. They must eat lunch there a lot. So I decided after riding the Dash bus home, I’d jump in my car and go to the bus yard. I asked the evening driver if anyone had turned in a lunch box earlier that day, and he went off on a tangent talking about having seen a lunch box in the breakroom, and I felt buoyed about the prospects of my lunch box retrieval. The address on the website had said 100 N. Main St., but when I got there, it was a rolled down door at a building on Main and 1st, not a bus yard.
Wait! I’d been watching them build the new bus transit station for a year or so on the way to my gym in the arts district! So off I went – it’s on Commercial Street, parallel with the 101 Freeway, just below the Twin Towers Correctional Facility.
I pulled up on a street behind the facility, parked at the many meters and crossed the street to the guard’s gate. It was about 7:00PM. I stood there until the guard noticed me. Wearing a jaunty tam, he slid open the window to inform me that the parking garage was on the other side of the building, and closed at 4:30PM but then graciously opened the gate and called someone on his walkie talkie to take me to Dispatch. Talk about jobs you don’t want. The Dispatcher was on the phone with a driver trying to take their break. The office was tidy. I could see a pile of what might be lost or found items on the file cabinet to the right of her desk. No lunch box. I waited patiently until she’d finished with the driver. I told her what the driver of the bus told me about someone having seen the lunch box in the breakroom, and she sent someone to look for it. Nope. She let me know that it probably wouldn’t turn up until the end of the night when the bus came back.
I’ll check back tomorrow. But before I leave, do you have a direct phone number?
She jotted it down and handed it to me, and I promptly uploaded it into my phone, triumphant that I’d no longer need to suffer the fates of the muzak.
I called later the next day, about 4:00PM, and sure enough, someone had retrieved my lunch box and it was there. The food is no longer there, she said. She told me to come by dispatch. This time went more smoothly, but Jaunty Jake was still there, still sardonic.
You’re back after hours again.
Yes, they said they’d found my lunch bag.
Back to Dispatch – this time, when the Dispatcher finished with the call they were on, he cradled the phone, shook his head and said, “Drivers. What are you going to do?” He reached up onto the file cabinet to the right of the desk and said, “This it?” Yes!
I signed the clipboard, and turned to my right, spotting Jaunty Jake holding a bag of chips. He escorted me down the stairs to the parking garage.
Well, if history holds true, you won’t see me for a couple of years, but now I know w here to come to find my lost stuff. Thanks for your help!
He laughed, as he headed over to the guard station by the back gate. I cradled my monogrammed lunch bag in my arms, and jumped into the car, pulling out of the LADOT Transit Parking garage to head home. With my monogrammed lunch box.
Speaking of monograms, here’s a million dollar business idea. You remember His and Hers towels? Isn’t it time for Theirs towels? Go for it. Make a million.